Returns & Refund Policy

At figure 20Five, we prioritize your health, safety and satisfaction. Due to the intimate nature of our products All Sales Are Final and we are unable to accept returns or exchanges on any lingerie/intimate and pajama items.

Due to Health & Hygiene Regulations

For the safety and peace of mind of all our customers, we do not accept returns or exchanges on any lingerie items. This policy is in place strictly due to health and hygiene regulations, as intimate apparel cannot be resold once opened or tried on.

Please Choose Carefully

To help you make the right choice:

We provide detailed product descriptions and sizing information on each item.
If you’re unsure about sizing, feel free to contact our support team before placing your order — we’re happy to help.

Damaged or Incorrect Items

While we do not accept returns for change of mind or sizing issues, if you receive a product that is:

Damaged upon arrival, or
Incorrect (not what you ordered),

To initiate a claim kindly provide:

Your Order Number

A description of the issue

Photo of the item in question

For assistance email us at [email protected]

Contact Us

For any questions or concerns, please email our customer care team . We’re here to help and ensure your shopping experience is as smooth as possible.